Terms of Service

These terms are between you and Insight Progress Limited. By creating an account or using Insight Progress you agree to them. If you do not agree, please do not use the platform.

You must be at least 16 years old and able to enter a binding contract.

• Keep your credentials secure; you are responsible for activity on your account.
• Provide accurate information, including health details you share with a coach.
• Do not share, resell or automate access to the platform.

Insight Progress provides fitness and nutrition guidance for general wellbeing. It is not medical advice, diagnosis or treatment. Consult a qualified healthcare professional before starting a new training or nutrition programme, especially if you are pregnant, injured, or have a medical condition. You train at your own risk.

Coaches and vendors are independent professionals, not our employees. They are responsible for their own advice, services, qualifications, insurance and tax obligations. We provide the platform and payment handling; we do not supervise the coaching relationship.

AI-generated plans, replies and reviews may contain errors. Review them with common sense and your coach where applicable. You remain responsible for decisions you make.

• Subscriptions renew automatically until cancelled, and are billed through Stripe.
• You can cancel at any time; access continues until the end of the paid period.
• Fees are non-refundable except where required by law or stated otherwise.
• Prices may change with at least 30 days' notice before the next renewal.

You keep ownership of what you upload. You grant us a licence to store and display it so we can run the service, and to share it with the coach or community audience you choose.

• No harassment, hate speech, illegal content or impersonation.
• No scraping, reverse engineering or attempts to breach security or other users' data.

We may suspend or close accounts that breach these terms or create risk for other users. You may close your account at any time from the app.

To the extent permitted by law, our total liability is limited to the fees you paid in the 12 months before the claim. Nothing limits liability for death or personal injury caused by negligence, or for fraud.

Questions? Email info@insightprogress.com.